This relies upon the strategy you return it back to us, assuming express and followed, your discount will be handled in up to 5 days after we get it back. A run of the mill discount will take up to 30 days, that is 15 days you returning and us handling with up to 15 days for it to advance through the saving money framework. The discount will backpedal to the installment strategy you utilized while putting in your request, once we've done our bit you'll get an email affirming it's headed. In the event that you've held up over 30 days with no email from us at that point please connect by heading off to the 'Contact Us' tab on this page.
60 Days Return/ Exchange Policy
We are committed to creating a comfortable and well-pleasing shopping experience in our store. ATBuying offers an easy, hassle-free 60 days return & exchange service for all orders. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy.
Non-Refundable Items
- 1. Customized items (Including customized size, engraved, customized color. E.g. Customers chose the wrong size, carved wrong words and wrong diamond color) will not be accepted for refund or exchange.
- 2. Final Sale items are not refundable or exchangeable. ('Final Sale' items including 'Weekly Deals', 'Daily Deals', 'Festival & Holiday Deals' and other super low price promotion items.)
- 3. Note: Personalized items with "engravings" and "photos", such as personalized rings, necklaces and bracelets, are non-refundable.
- 4. Items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense.
- 5. Items sent to you as Replacement/Exchange are not refundable.
- 6. Replacement will not be accepted for a refund.
Return & Exchange Conditions
Important Note: All items returned without authorization will not be accepted!!
1. The time frame for return & exchange must not exceed 60 days from the date of purchase.
2. Please contact our customer service first for your return request and the request should be approved.
3. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. The item being returned must have the jewelry tag attached.
5. You will be responsible for the forth & return shipping cost.
6. For a return, any free gift received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Please Note: Please DON'T send your return to the address on your package. That is not our return address and will affect the processing of your return. When returning or exchanging items, please offer a valid tracking number within the return shipping method. Returns or exchanges with no tracking will not be processed.
Refunds
- Once our Customer Service has approved your request, the returns will be processed within 3-7 working days upon receipt of your package.
- The funds will be issued to your original payment account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
- Note: All PayPal payment can only be refunded via PayPal, all Debit or Credit Card payment will only be refunded to the original debit or credit card.
Shipping Fee Refunds
The original shipping fee and insurance are non-refundable.
Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order.
Therefore, we do not refund our original shipping cost.
AT Buying will reimburse customer US$ 2.99 as the return shipping fee under the following circumstances:
Note: The amount of return shipping fee will be reimbursed in the form of store credit.
1. Customers received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact us within 48 hours of receiving their order.)
Please Note: AT Buying reserves the right not to process the refund if they are returned in unacceptable condition.